Return & Refund Policy

Last Updated: September 9, 2026

At AddyHub, we carefully inspect and pack our products before dispatch. We want every order to reach you safely and in good condition.

Our return and refund policy is intentionally limited to genuine product issues. Returns or refunds are not available for general change of mind, personal preference, or minor cosmetic differences.

1. When Can You Request a Return?

A return may be accepted only in the following situations:

A. Product Received Broken or Damaged

If the product arrives broken, physically damaged, or unusable due to damage during transportation or delivery, you may request a return.

B. Major Product Issue

A return may also be considered if the product has a major manufacturing defect or significant quality issue that materially affects its normal use.

C. Wrong Product Received

If you receive a product that is materially different from the product you ordered, you may contact us for a return or appropriate resolution.

2. Minor Issues Are Not Eligible for Return

Returns or refunds will generally not be provided for:

Minor scratches or marks that do not affect functionality
Small variations in colour, texture, shape, or finish
Slight differences between product images and the actual product
Change of mind after placing the order
Personal preference
Product no longer wanted
Incorrect size selected by the customer, where applicable
Normal wear and tear
Damage caused by misuse, improper handling, or accidental damage after delivery
Any issue that does not materially affect the product’s functionality or intended use

For handmade, decorative, or naturally varying products, minor differences in appearance may occur and may not be considered defects.

3. Unboxing Video Requirement

For damaged, broken, or major-issue claims, customers are strongly advised to record a continuous unboxing video from the moment the package is opened.

The video should clearly show:

The unopened package
Shipping label
Packaging condition
Product being removed from the package
The complete condition of the product

An unboxing video may help us verify damage and process the claim faster.

However, the absence of an unboxing video does not by itself determine a customer’s legal rights under applicable law.

4. How to Request a Return

If you receive a damaged, broken, wrong, defective, or materially problematic product, contact AddyHub customer support as soon as possible after delivery.

Please provide:

Order number
Customer name
Registered mobile number or email address
Clear photographs of the product
Photographs of the packaging
A short description of the issue
Unboxing video, if available

Our team may review the submitted information before approving a return.

5. Verification of Return Claims

All return requests are subject to verification.

AddyHub may request additional photographs, videos, or other information necessary to determine whether the reported issue qualifies under this policy.

If the issue is verified as an eligible product defect, major damage, or wrong product, we may provide an appropriate resolution such as:

Replacement of the product, subject to availability; or
Refund of the eligible amount; or
Another appropriate resolution as required under applicable law.

6. Refund Process

If a refund is approved, the refund will generally be processed to the original payment method used for the order, where technically possible.

The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other payment service provider.

For Cash on Delivery orders, AddyHub may request appropriate bank or payment details to process an eligible refund.

7. Return Shipping

For an approved return caused by a verified damaged, defective, wrong, or materially non-conforming product, AddyHub will determine the appropriate return-shipping arrangement.

Customers may be responsible for return shipping where the return is requested for reasons not covered by this policy, subject to applicable law.

8. Non-Returnable Situations

Products generally cannot be returned or refunded when:

The customer simply changes their mind
The customer does not like the product after receiving it
The product has been used, altered, or damaged by the customer
The product has been damaged due to improper handling
The issue is only a minor cosmetic variation
The product has normal signs of use
The customer provides false or misleading information regarding the issue

This does not limit any rights available to consumers under applicable law.

9. Replacement

Where a return is approved and the same product is available, AddyHub may offer a replacement instead of a refund.

If replacement is not reasonably available, AddyHub may provide an appropriate refund or other resolution, subject to applicable law.

10. Cancellation

Order cancellation requests should be made as soon as possible after placing an order and before dispatch, where cancellation is available.

Once an order has been dispatched, cancellation may not be possible and the order may be subject to this Return & Refund Policy.

11. Fraudulent or Abusive Claims

AddyHub reserves the right to investigate suspicious, repeated, fraudulent, or abusive return/refund requests.

Where permitted by law, appropriate action may be taken against fraudulent claims.

12. Consumer Rights

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable Indian laws and regulations.

Where a product is defective, deficient, spurious, materially different from its advertised or agreed characteristics, or otherwise covered by applicable consumer protection requirements, AddyHub will handle the matter in accordance with applicable law.

13. Contact Us

For return or refund-related questions, please contact:

AddyHub
Email:mailadityarajsingh@gmail.com

Please include your order number and relevant details so that we can review your request efficiently.